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How can I create and save custom content like headers and footers?

To create custom content like headers, footers, or body sections that you can re-use in any campaign, start by building that content in your template. When preparing a section of content that you want to save for future re-use, keep in mind that you can only save what is contained

Fonts and Email

Ever wondered why a font in your email campaign looks different once it lands in your inbox? This is actually a common issue. But why? The answer is because HTML email has limitations. When it comes to fonts, some are universal. That is to say, they will render the same

How can I prevent my email from getting clipped in Gmail?

Gmail “clips” or shortens an email if it’s over 102KB: Emails with more content like lots of text and images are more likely to get clipped. An email’s size is determined by how much code it contains – a single character or letter can be 1 or 2 bytes. The

How do I reconnect my Facebook account for automatic sharing?

If you’ve already connected to Facebook via Robly for automatic campaign sharing, disconnecting and reconnecting to Facebook can be necessary if: You’ve changed your Facebook password Facebook makes changes that impact the functionality of sharing email newsletters You’ve added a new page to your Facebook account that you need to

How do I change the default test email contact?

The default test contact is where your test emails will be sent to by default. Any merge tags you test or other tools that insert personalized information will pull data from this contact. To change it, go to My Account > Notifications and scroll to the bottom of the page.

How do I keep my email out of Gmail’s Promotion folder?

What is the Gmail Promotion folder/tab? Gmail created the Social and Promotions tabs in Gmail to allow users to keep their primary inbox free of clutter. Google scans the incoming email and depending on the content, may funnel it into the Social or Promotions tab as seen here: Two important things

What email address do Out of Office replies go to?

Any time you send out an email campaign to a list, any out of office or away message autoresponders will land in the inbox for the From Email address for that campaign send. Out of office messages are not true replies, because no Reply button is clicked. The email is