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Fonts and Email

Ever wondered why a font in your email campaign looks different once it lands in your inbox? This is actually a common issue. But why? The answer is because HTML email has limitations. When it comes to fonts, some are universal. That is to say, they will render the same

How can I prevent my email from getting clipped in Gmail?

Gmail “clips” or shortens an email if it’s over 102KB: Emails with more content like lots of text and images are more likely to get clipped. An email’s size is determined by how much code it contains – a single character or letter can be 1 or 2 bytes. The

How do I reconnect my Facebook account for automatic sharing?

If you’ve already connected to Facebook via Robly for automatic campaign sharing, disconnecting and reconnecting to Facebook can be necessary if: You’ve changed your Facebook password Facebook makes changes that impact the functionality of sharing email newsletters You’ve added a new page to your Facebook account that you need to

How do I change the default test email contact?

The default test contact is where your test emails will be sent to by default. Any merge tags you test or other tools that insert personalized information will pull data from this contact. To change it, go to My Account > Notifications and scroll to the bottom of the page.

How do I keep my email out of Gmail’s Promotion folder?

What is the Gmail Promotion folder/tab? Gmail created the Social and Promotions tabs in Gmail to allow users to keep their primary inbox free of clutter. Google scans the incoming email and depending on the content, may funnel it into the Social or Promotions tab as seen here: Two important things

What email address do Out of Office replies go to?

Any time you send out an email campaign to a list, any out of office or away message autoresponders will land in the inbox for the From Email address for that campaign send. Out of office messages are not true replies, because no Reply button is clicked. The email is

How do I add a border to my email?

Add a border to your email 1. Start by clicking on the space between your content modules and the edge of your screen to select your Rows section. 2. Then, scroll to the bottom of the section for that Row on the right-hand side. 3. Set your border width, style,

Spam Traps: Step-by-Step Instructions

If you’re account has been locked for spam traps, you will need to follow the instructions listed here prior to contacting us via email. Why was my account locked? Your account has been locked because our deliverability team has discovered that there are spam traps in your list. Spam traps