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FAQ

Making Robly accessible for everyone

Accessibility is a core part of the Robly experience, not just in the emails you send, but in how you create and manage them. We’re continuously improving our platform to ensure it’s usable for everyone, including people who rely on assistive technologies. Our commitment includes ongoing enhancements to usability, navigation,

How do I send a campaign to a single contact?

Whether you’re creating a new campaign or updating a draft, you can send a campaign to a single contact by following these steps: 1. From your Campaign Builder (Email > Campaigns), click Choose Recipients. 2. Click Send to Individual Contacts, and then search for the contact(s) you want to use.

How do I change or update my Subject Line?

There are two places you can update your subject line. Edit Subject Line in the Drag & Drop Editor 1. Click Edit under any Draft campaign from the Campaigns tab. 2. Edit the subject line at the top: Edit Subject Line on Campaign Settings Page 1. Click Edit under any

How do I resend a campaign?

This feature only works for NEWLY added email addresses to the same list you sent your campaign to. It will NOT work if the email you want to send to was already included in the original send. Resending a campaign is easy! Here’s how: 1. In Email > Campaigns, click

How do I unschedule a campaign?

To unschedule a campaign, click Send under the campaign name, which is a shortcut to the Campaign Builder page: Scroll down to the bottom and click unsubscribe now. You can also click Edit Sending Options next to Sending Options and then select No next to Schedule Campaign. Click Save Options at the bottom.

What is an updated record?

An updated record is basically a contact that already exists in your Robly account. If it gets updated, that means that information surrounding the contact has been changed, added to, or modified in some way. For example, if you import the record: support[at]robly.com with no other information, the first time