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How do I search for a contact?

To search your database go to Contacts and then find the search bar on the right hand side. The main Search Emails field will only search for email addresses – to run a more specific search for First or Last Name, or any other field, click Advanced Search:  

I had an import error. What do I do?

If you are importing a .CSV file, the first thing you should do is to make sure your list is formatted correctly. Make sure all your header rows are labeled. If you get an error similar to: Undefined method `match’ for 58103:Fixnum Illegal quoting in Line 1 Email was not

All About Lists

Here are a few links to some of our most popular questions about lists: How do I make a new list? How do I clear or delete a list? How do I edit, rearrange, or add a list to my signup form? How do I combine or merge lists? How

How do I combine or merge lists?

From Contacts > Lists, find the list you want to Merge from and hover over Options. Then, click Merge List. Then, pick the list you want to Merge to and whether or not you want to Delete or Clear the original list name. If you don’t want to do either of

How do I delete or clear a list?

Click Audience > Lists > View Lists from the left-hand navigation. Hover over Options for any list, and choose Clear or Delete. If you pick Clear You will be clearing contacts out of that list ONLY. Contacts in any other existing lists will stay there. This cannot be undone. If you pick Delete You have

Will Robly add duplicate email addresses?

Nope! Our system will automatically ignore duplicate email addresses. If you add or import the same email address twice, we will only keep one instance of the email address in the system. However, if you’ve updated details about that contact (name, contact info, etc) and re-import it, that information will

How do I send to multiple lists?

Once you have created a new list and added contacts to that list, simply design your campaign and add your recipients. Go to Email > Campaigns and either Create a New Campaign or edit a draft verison. Next to Recipients, click Edit Recipients. If you only want the campaign to go out to specific lists,

How do I create a new list?

1. Click Audience > Lists in the left-hand navigation and then click Create New List. 2. Name the list, and choose whether or not you want it to appear on your sign-up form (toggle to Yes or No). Click Create. 3. You can also Create a New List during a