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How do I send a campaign to a single contact?

Whether you’re creating a new campaign or updating a draft, you can send a campaign to a single contact by following these steps: 1. From your Campaign Builder (Email > Campaigns), click Choose Recipients. 2. Click Send to Individual Contacts, and then search for the contact(s) you want to use.

How do I delete a contact who has unsubscribed?

You don’t need to delete unsubscribed contacts; we automatically remove unsubscribes from your list(s) for you. You are not charged for any contact that is in your Unsubscribed folder. The reason you cannot remove the contact completely is because you must maintain a record of when or if someone unsubscribed

How do I resubscribe a “Do Not Email” email address?

To resubscribe any contact with a status of Do Not Email, you must send that person a link to your sign up form in Robly from your own personal or work email address (ie, outside of Robly). They can then click the link to re-opt in to your list. Click

How to reconfirm your list for GDPR

If you haven’t read up on the EU General Data Protection Regulation (GDPR), you may want to take some time to ensure that your current and future lists comply with these new laws. These regulations will be enforced and in effect May 25, 2018. To answer some Frequently Asked Questions, we

What does the ⭐️ star rating for contacts mean?

In Robly, your contacts can have a rating between 0 and 5 stars. These ratings are based on whether or not someone has opened or clicked, and when. For example, someone who has opened and clicked in the past, but not in the last 6 months, might have a star rating of

Am I billed for Unsubscribed contacts?

Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.

How can I target and/or remove unengaged contacts with RoblyENGAGE?

The best way to remove unengaged contacts is by using our RoblyENGAGE tool. This is best used after you’ve been sending in Robly for a few months. Why Should I Remove Unengaged Contacts? Sending to contacts (and/or stale email addresses) that don’t engage with your campaigns can negatively impact your