Whether you’re creating a new campaign or updating a draft, you can send a campaign to a single contact by following these steps: 1. From your Campaign Builder (Email > Campaigns), click Choose Recipients. 2. Click Send to Individual Contacts, and then search for the contact(s) you want to use.
How To Make Sure Your New Signups Are GDPR Compliant: We have added GDPR settings that you can toggle on in your account under Sign Up Tools: This will take you to a section where you can edit or add to the text we’ve added into each field to more closely match
You don’t need to delete unsubscribed contacts; we automatically remove unsubscribes from your list(s) for you. You are not charged for any contact that is in your Unsubscribed folder. The reason you cannot remove the contact completely is because you must maintain a record of when or if someone unsubscribed
To resubscribe any contact with a status of Do Not Email, you must send that person a link to your sign up form in Robly from your own personal or work email address (ie, outside of Robly). They can then click the link to re-opt in to your list. Click
If you add two emails for a single contact in Robly, our system will only import one of those email addresses to the user’s profile. For example, if you import a CSV file with two or more columns that contain email addresses, our system will pull the email address from
If you haven’t read up on the EU General Data Protection Regulation (GDPR), you may want to take some time to ensure that your current and future lists comply with these new laws. These regulations will be enforced and in effect May 25, 2018. To answer some Frequently Asked Questions, we
In Robly, your contacts can have a rating between 0 and 5 stars. These ratings are based on whether or not someone has opened or clicked, and when. For example, someone who has opened and clicked in the past, but not in the last 6 months, might have a star rating of
Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.
The best way to remove unengaged contacts is by using our RoblyENGAGE tool. This is best used after you’ve been sending in Robly for a few months. Why Should I Remove Unengaged Contacts? Sending to contacts (and/or stale email addresses) that don’t engage with your campaigns can negatively impact your
