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FAQ

What’s the difference between Open Rate and Total Opens?

Open Rate represents each time a user opens an email the first time. Total Opens includes unique opens as well as any forwarded emails or emails opened multiple times by the same user.

Do my subscribers have to re-opt-in when I switch to Robly?

No, we do not require your subscribers to re-opt-in when you switch to Robly. Your subscribers won’t notice a thing!

What types of lists does Robly allow?

Robly is intended to be an opt-in email marketing service. We allow lists of opted-in subscribers (we will not require you to have them re-opt-in when you switch), and actual customers from the last 12 months. For examples of good and bad lists, click here. Old, unengaged lists cause most

Does Robly have archives?

Yes, Robly has archives. If you click the campaigns tab, you’ll see all of the campaigns you have previously sent. Click the View button underneath any campaign title to see the permanent, archived version of the campaign in your browser. Click View Archives in your Campaign dashboard to see the

Does Robly have integrations?

Robly has its own Shopify integration to sync your Shopify contacts with your Robly account. Robly also works with Zapier.com to provide more than 1,000 integrations with many other software platforms. Once you’ve created an account with Zapier, you can find options for integrations under My Account > Integrations.

Contact Us

Robly Robly Digital Marketing344 Grove StUnit 908Jersey City, NJ 07302 Phone: 1-855-557-6259 Email: support@robly.com Sales Inquiries: sales@robly.com

Why Doesn’t My CSS Work in the Campaign I’m Sending?

Make sure your CSS is inline rather than in HEAD or BODY tags. Browser-based email applications (Yahoo, AOL, Hotmail) strip CSS out of HEAD and BODY tags by default, so unlike web browsers, many email clients won’t properly render CSS inside HEAD and BODY tags. [note title=”Note”]Since BODY tags are stripped,

Why Aren’t My Subscribers Receiving My Campaign?

Most of the time, subscribers aren’t receiving campaigns because they’re stuck in SPAM filters. Here are a couple of things you can ask your subscribers to do: Ask subscribers to add your reply-to email address to their contact list. If they’ve already added the reply-to email address to their contact

What is Double-Opt-In and Why Should I Care?

Double-opt-in is when a subscriber is required to give you an email address, and then must also respond to an email that confirms a second time that they do indeed want to be added to your list. Robly requires the double-opt-in method for growing your list. Our sign-up widgets are set

What’s the Difference Between a Hard Bounce and a Soft Bounce?

Bounces When you send campaigns through Robly, there are four types of bounces that can happen when you send an email: Hard Bounces: When an email is rejected by a server because the email does not exist there. These emails are removed and sent to your Unsubscribed list. Drop: Processed as

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