It’s probably one of a few things: The email is still in transit. Depending on internet traffic and how busy your ISP is, emails can take a couple of hours to arrive. The email is getting trapped by an overly aggressive SPAM filter. Check your junk or SPAM folder to see
This is a really annoying side-effect of the change in image methodology that recently occurred at Gmail. Try refreshing your browser OR exiting the email back to your inbox and going back to view the email. This has fixed the problem every time we’ve come across it. If it didn’t fix
When importing contacts, Robly will skip contacts for a few reasons: Duplicate Email Addresses. Robly will update existing contact information by default each time you import a list, but will not import a duplicate email address twice. Known Invalid Email Addresses. We have a system that detects known invalid email addresses,
Make sure your CSS is inline rather than in HEAD or BODY tags. Browser-based email applications (Yahoo, AOL, Hotmail) strip CSS out of HEAD and BODY tags by default, so unlike web browsers, many email clients won’t properly render CSS inside HEAD and BODY tags. [note title=”Note”]Since BODY tags are stripped,
Most of the time, subscribers aren’t receiving campaigns because they’re stuck in SPAM filters. Here are a couple of things you can ask your subscribers to do: Ask subscribers to add your reply-to email address to their contact list. If they’ve already added the reply-to email address to their contact
You can find your Account Dashboard by clicking My Account from the left-hand navigation. From here you can: Add/Edit Billing details View Billing Statements View Subscription Details Change password (under Manage Users) Add additional users Add/verify additional email addresses Upload a company logo Edit Account Name/Contact info Set Time Zone Manage
