When importing contacts, Robly will skip contacts for a few reasons:
- Unsubscribes. You will NOT be able to import a user who has unsubscribed from your list via Import Contacts OR Add a Single Subscriber.
- Duplicate Email Addresses. Robly will update existing contact information by default each time you import a list, but will not import a duplicate email address twice.
- Known Invalid Email Addresses. We have a system that detects known invalid email addresses, those will be skipped.
We email you any time you import contacts and the import finishes. The subject line of this email is “Robly Import Contacts Finished,” and it will list any email addresses that were skipped because they were duplicates or known invalid email addresses. At this time, this email will not list the unsubscribed contacts contained in the import.