Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.
All of the contact types listed here can be viewed by clicking on the Non-Subscribed list from Contacts > Lists > View Lists: There are two ways to remove a contact in Robly: Delete and Unsubscribe. Here’s the difference between the two: Delete In Robly a contact that is in your Unsubscribed folder/section can have one of several statuses: Deleted, Unsubscribed, Do
1. To add multiple subscribers, go to Audience > Manage Contacts > Import Contacts > Add Multiple Subscribers: 2. Type in or copy/paste one email address per line. The first line must contain column names. Separate any additional information, like first and last names, with commas or tabs. Then, click Next Step. 3. Choose if you want to add the contacts to lists
An updated record is basically a contact that already exists in your Robly account. If it gets updated, that means that information surrounding the contact has been changed, added to, or modified in some way. For example, if you import the record: support[at]robly.com with no other information, the first time it’s added, it will be inserted as a new record.
To search your database go to Contacts and then find the search bar on the right hand side. The main Search Emails field will only search for email addresses – to run a more specific search for First or Last Name, or any other field, click Advanced Search:
If you are importing a .CSV file, the first thing you should do is to make sure your list is formatted correctly. Make sure all your header rows are labeled. If you get an error similar to: Undefined method `match’ for 58103:Fixnum Illegal quoting in Line 1 Email was not mapped to column properly It’s probably because there’s something wrong
Nope! Our system will automatically ignore duplicate email addresses. If you add or import the same email address twice, we will only keep one instance of the email address in the system. However, if you’ve updated details about that contact (name, contact info, etc) and re-import it, that information will update without duplicating the email address. If you have one
Before you send a campaign, we highly recommend you do two things: 1) Clean hard bounces (bad emails) off your list. You can use Neverbounce for this! 2) Import a Do Not Mail list. To import a Do Not Mail list, first create a CSV file of the contacts you want to add to your Non-Subscribed folder. Then, Audience > Manage
