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Reports

How do I generate custom reports?

To create a custom report, click on the Reports tab, then Export Options on the bottom right hand side:   From here, you can export Summary Stats for a period of time or choose Campaign Events for specifics like Opens, Bounces, etc. The default start date is your very first

What does deferred mean?

It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.”  We continue

How do I edit a hard bounced email address?

To update a hard bounced email address with one that has been corrected, click on the email address from your hard bounce list under Reports for that particular campaign, or search for the contact and the name or email result. Then, click Update Email at the top of the page:

How to Use Robly AI

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how

Will Robly automatically clean bounces off my list?

If your list’s total bounce rate is under our thresholds for bounces, we will automatically clean hard bounces off your list. If your list exceeds our threshold for hard bounces, you will receive an email notification after importing your list that you will need to clean your list using Neverbounce

All About Reports

Click Reports > Campaign Overviews to see real-time analytics of your campaign. Non-Campaign Specific Reporting On the Reports dashboard, you can see a graph with your historical campaigns. You can see the number of sends for each campaign, open rate, click-through rate, bounce rate, opt-out rate, and spam rate. On the