How do I cancel a sending campaign?

If you’d like to cancel a campaign after it has already started sending, you may do so using this feature. However, please note that we cannot recall any emails that may have already sent out prior to the cancellation. To cancel a campaign once it has already started to send, click Campaigns, then Cancel Send […]

How do I update the Why Did I Get This message in the footer?

Every email you send out with Robly automatically includes a footer with your contact information and required opt out link. There’s also a link for Why Did I Get This: To update the information that displays when someone clicks this link: Go to Forms > Web Forms/Emails. Use the Forms & Auto Emails drop-down menu to […]

How do I change the default test email contact?

The default test contact is where your test emails will be sent to by default. Any merge tags you test or other tools that insert personalized information will pull data from this contact. To change it, go to My Account > Notifications and scroll to the bottom of the page. Click the arrow next to Default […]

How do I make sure my sign up form is GDPR compliant?

How To Make Sure Your New Signups Are GDPR Compliant: We have added GDPR settings that you can toggle on in your account under Sign Up Tools: This will take you to a section where you can edit or add to the text we’ve added into each field to more closely match your company’s specific data usage. […]

How do I keep my email out of Gmail’s Promotion folder?

What is the Gmail Promotion folder/tab? Gmail created the Social and Promotions tabs in Gmail to allow users to keep their primary inbox free of clutter. Google scans the incoming email and depending on the content, may funnel it into the Social or Promotions tab as seen here: Two important things to remember about the promotions […]

How do I delete a contact who has unsubscribed?

You don’t need to delete unsubscribed contacts; we automatically remove unsubscribes from your list(s) for you. You are not charged for any contact that is in your Unsubscribed folder. The reason you cannot remove the contact completely is because you must maintain a record of when or if someone unsubscribed from your list. If this […]

How do I resubscribe a “Do Not Email” email address?

To resubscribe any contact with a status of Do Not Email, you must send that person a link to your sign up form in Robly from your own personal or work email address (ie, outside of Robly). They can then click the link to re-opt in to your list. Click here to find the link […]

What email address do Out of Office replies go to?

Any time you send out an email campaign to a list, any out of office or away message autoresponders will land in the inbox for the From Email address for that campaign send. Out of office messages are not true replies, because no Reply button is clicked. The email is automatically sent when an email […]

How do I add a border to my email?

Add a border to your email 1. Start by clicking on the space between your content modules and the edge of your screen to select your Rows section. 2. Then, scroll to the bottom of the section for that Row on the right-hand side. 3. Set your border width, style, and color using the options […]