What email address do Out of Office replies go to?
Any time you send out an email campaign to a list, any out of office or away message autoresponders will land in the inbox for the From Email address for that campaign send. Out of office messages are not true replies, because no Reply button is clicked. The email is automatically sent when an email […]
If I add or import two email addresses for a single contact, will both emails be added for that contact?
If you add two emails for a single contact in Robly, our system will only import one of those email addresses to the user’s profile. For example, if you import a CSV file with two or more columns that contain email addresses, our system will pull the email address from the first column that contains […]
How do I add a border to my email?
Add a border to your email 1. Start by clicking on the space between your content modules and the edge of your screen to select your Rows section. 2. Then, scroll to the bottom of the section for that Row on the right-hand side. 3. Set your border width, style, and color using the options […]
Spam Traps: Step-by-Step Instructions
If you’re account has been locked for spam traps, you will need to follow the instructions listed here prior to contacting us via email. Why was my account locked? Your account has been locked because our deliverability team has discovered that there are spam traps in your list. Spam traps will decimate your sending reputation […]
How to reconfirm your list for GDPR
If you haven’t read up on the EU General Data Protection Regulation (GDPR), you may want to take some time to ensure that your current and future lists comply with these new laws. These regulations will be enforced and in effect May 25, 2018. To answer some Frequently Asked Questions, we are reposting this information directly […]
What does the ⭐️ star rating for contacts mean?
In Robly, your contacts can have a rating between 0 and 5 stars. These ratings are based on whether or not someone has opened or clicked, and when. For example, someone who has opened and clicked in the past, but not in the last 6 months, might have a star rating of 1 or 2. Someone who […]
How do I remove the Robly logo?
IF you have a valid credit card on file, you may turn the (incredibly adorable) Robly logo off under My Account > Settings > Account Info:
My account is locked from too many incorrect login attempts. What do I do?
If you attempt to log into your account with the incorrect password more than 5 times, the system will automatically lock you out as a safety precaution. We will send an email directly to your login email address with a link to unlock your account: By clicking on the link in that email, you can […]
Where is the Undo button?
If you’re working on an email and want to undo something, click the icons on the bottom left hand side of your screen. The clock icon will load a list of your last actions. You can click on any action to go back to that particular step. You can also click to redo an action […]
How do I save a template to the gallery and tag it – Video
If you are using our original editor, unfortunately this feature is not available. It’s free to upgrade to the new editor though, just email us at support[at]robly.com!
