How do I add an animated video block/GIF to my email?
Not to be confused with the standard video block, this option lets you insert a link to a video that also automatically generates a GIF of the video into your email. Please note you can only use this feature with YouTube videos. **There is a max of 20 saved Animated Image blocks** Please note that […]
How can I create and save custom content like headers and footers?
To create custom content like headers, footers, or body sections that you can re-use in any campaign, start by building that content in your template. When preparing a section of content that you want to save for future re-use, keep in mind that you can only save what is contained inside a single structure. Structure […]
Is there a way to layer editable text over an image?
Unfortunately not. Adding text over an image is something you would need to do in Photoshop or some other type of image editing software, then import that image to your Robly image library.
Fonts and Email
Ever wondered why a font in your email campaign looks different once it lands in your inbox? This is actually a common issue. But why? The answer is because HTML email has limitations. When it comes to fonts, some are universal. That is to say, they will render the same virtually anywhere you see them: […]
How can I prevent my email from getting clipped in Gmail?
Gmail “clips” or shortens an email if it’s over 102KB: Emails with more content like lots of text and images are more likely to get clipped. An email’s size is determined by how much code it contains – a single character or letter can be 1 or 2 bytes. The sum total of all the […]
What forms of payment does Robly accept?
Subscription payments can be made using a valid credit card. Robly does not accept any other form of payment.
How do I reconnect my Facebook account for automatic sharing?
If you’ve already connected to Facebook via Robly for automatic campaign sharing, disconnecting and reconnecting to Facebook can be necessary if: You’ve changed your Facebook password Facebook makes changes that impact the functionality of sharing email newsletters You’ve added a new page to your Facebook account that you need to push to If you need […]
How do I cancel a sending campaign?
If you’d like to cancel a campaign after it has already started sending, you may do so using this feature. However, please note that we cannot recall any emails that may have already sent out prior to the cancellation. To cancel a campaign once it has already started to send, click Campaigns, then Cancel Send […]
How do I update the Why Did I Get This message in the footer?
Every email you send out with Robly automatically includes a footer with your contact information and required opt out link. There’s also a link for Why Did I Get This: To update the information that displays when someone clicks this link: Go to Forms > Web Forms/Emails. Use the Forms & Auto Emails drop-down menu to […]
How do I change the default test email contact?
The default test contact is where your test emails will be sent to by default. Any merge tags you test or other tools that insert personalized information will pull data from this contact. Note: For an email address to be used as a default test contact, the email address needs to be an Admin User […]
