How do I make sure my sign up form is GDPR compliant?
How To Make Sure Your New Signups Are GDPR Compliant: We have added GDPR settings that you can toggle on in your account under Sign Up Tools: This will take you to a section where you can edit or add to the text we’ve added into each field to more closely match your company’s specific data usage. […]
How do I keep my email out of Gmail’s Promotion folder?
What is the Gmail Promotion folder/tab? Gmail created the Social and Promotions tabs in Gmail to allow users to keep their primary inbox free of clutter. Google scans the incoming email and depending on the content, may funnel it into the Social or Promotions tab as seen here: Two important things to remember about the promotions […]
How do I delete a contact who has unsubscribed?
You don’t need to delete unsubscribed contacts; we automatically remove unsubscribes from your list(s) for you. You are not charged for any contact that is in your Unsubscribed folder. The reason you cannot remove the contact completely is because you must maintain a record of when or if someone unsubscribed from your list. If this […]
How do I resubscribe a “Do Not Email” email address?
To resubscribe any contact with a status of Do Not Email, you must send that person a link to your sign up form in Robly from your own personal or work email address (ie, outside of Robly). They can then click the link to re-opt in to your list. Click here to find the link […]
What email address do Out of Office replies go to?
Any time you send out an email campaign to a list, any out of office or away message autoresponders will land in the inbox for the From Email address for that campaign send. Out of office messages are not true replies, because no Reply button is clicked. The email is automatically sent when an email […]
If I add or import two email addresses for a single contact, will both emails be added for that contact?
If you add two emails for a single contact in Robly, our system will only import one of those email addresses to the user’s profile. For example, if you import a CSV file with two or more columns that contain email addresses, our system will pull the email address from the first column that contains […]
How do I add a border to my email?
Add a border to your email 1. Start by clicking on the space between your content modules and the edge of your screen to select your Rows section. 2. Then, scroll to the bottom of the section for that Row on the right-hand side. 3. Set your border width, style, and color using the options […]
Spam Traps: Step-by-Step Instructions
If you’re account has been locked for spam traps, you will need to follow the instructions listed here prior to contacting us via email. Why was my account locked? Your account has been locked because our deliverability team has discovered that there are spam traps in your list. Spam traps will decimate your sending reputation […]
How to reconfirm your list for GDPR
If you haven’t read up on the EU General Data Protection Regulation (GDPR), you may want to take some time to ensure that your current and future lists comply with these new laws. These regulations will be enforced and in effect May 25, 2018. To answer some Frequently Asked Questions, we are reposting this information directly […]
What does the ⭐️ star rating for contacts mean?
In Robly, your contacts can have a rating between 0 and 5 stars. These ratings are based on whether or not someone has opened or clicked, and when. For example, someone who has opened and clicked in the past, but not in the last 6 months, might have a star rating of 1 or 2. Someone who […]
