What’s the difference between Open Rate and Total Opens?
Open Rate represents each time a user opens an email the first time. Total Opens includes unique opens as well as any forwarded emails or emails opened multiple times by the same user.
May I sign up as a reseller or an affiliate?
We have a very simple reseller program. You get 30% of recurring commissions for any accounts you refer to Robly. Email us at support@robly.com, we can give you a reseller link. Once it’s activated, you will see a tab for Referrals under My Account. For our Reseller Terms of Service, click here.
Do my subscribers have to re-opt-in when I switch to Robly?
No, we do not require your subscribers to re-opt-in when you switch to Robly. Your subscribers won’t notice a thing!
What types of lists does Robly allow?
Robly is intended to be an opt-in email marketing service. We allow lists of opted-in subscribers (we will not require you to have them re-opt-in when you switch), and actual customers from the last 12 months. For examples of good and bad lists, click here. Old, unengaged lists cause most of the problems we have […]
Managing Contacts and Lists
By going to Audience > Contacts, you can export, import, or add new contacts—as well as edit contact information. You can also filter contacts by status, list, segment, and/or tag. From Audience > Lists, you can view Audience Growth in the chart at the top, and you can create new lists. By clicking the three dots next […]
Can I import my own HTML?
Yes! 1. Click Email > Campaigns from the left-hand navigation and then click New Campaign. 2. Choose whether you want a Classic or A/B Test type of campaign, and click Next. 3. Then, click Edit Design on the envelope, choose HTML, and click Next. 4. Choose an HTML template. 5. Paste your Source Code into the […]
Does Robly have archives?
Yes, Robly has archives. If you click the campaigns tab, you’ll see all of the campaigns you have previously sent. Click the View button underneath any campaign title to see the permanent, archived version of the campaign in your browser. Click View Archives in your Campaign dashboard to see the public, Google-indexed page of all […]
Does Robly have integrations?
Robly has its own Shopify integration to sync your Shopify contacts with your Robly account. Robly also works with Zapier.com to provide more than 1,000 integrations with many other software platforms. Once you’ve created an account with Zapier, you can find options for integrations under My Account > Integrations.
Does Robly have good deliverability?
Deliverability is THE most important part of this application. We are in feedback loops with all of the major ISP’s, which allows us to stay on top of bounce management and any random, undeserving blocks that occur. We monitor our IP addresses regularly and have safety standards in place to prevent Spammers from using and […]
Contact Us
Robly Robly Digital Marketing344 Grove StUnit 908Jersey City, NJ 07302 Phone: 1-855-557-6259 Email: support@robly.com Sales Inquiries: sales@robly.com
