How can I target and/or remove unengaged contacts with RoblyENGAGE?
The best way to remove unengaged contacts is by using our RoblyENGAGE tool. This is best used after you’ve been sending in Robly for a few months. Why Should I Remove Unengaged Contacts? Sending to contacts (and/or stale email addresses) that don’t engage with your campaigns can negatively impact your sending reputation and cause your […]
Where can I find my billing history?
You will find your monthly or yearly statements under My Account > Settings > Subscription > Billing History:
Send an OpenGen Campaign – Video
What does deferred mean?
It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.” We continue to attempt to send messages […]
How do I change my notification settings – Video
How do I label/organize/filter my campaigns – Video
Working With Global Styles – Video
How do I re-add a Deleted contact?
Any contact with a status of “Deleted” can be re-added as Subscribed by you. You can do this by reimporting the contacts in bulk. There are two ways to do that. 1. CSV file. Simply reimport the email addresses using the Import a CSV File option under Audience > Contacts > Import. Click here for […]
Add an Additional User – Video
My changes didn’t save, what happened?
There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]
