Send an OpenGen Campaign – Video
What does deferred mean?
It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.” We continue to attempt to send messages […]
How do I change my notification settings – Video
How do I label/organize/filter my campaigns – Video
Working With Global Styles – Video
How do I re-add a Deleted contact?
Any contact with a status of “Deleted” can be re-added as Subscribed by you. You can do this by reimporting the contacts in bulk. There are two ways to do that. 1. CSV file. Simply reimport the email addresses using the Import a CSV File option under Audience > Contacts > Import. Click here for […]
Add an Additional User – Video
My changes didn’t save, what happened?
There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]
How to handle spam trap email addresses
How to handle spam trap email addresses A spam trap is an email address traditionally used to expose illegitimate senders who add email addresses to their lists without permission. But they are also set up to identify email marketers with poor permission and list management practices. Sending to a spam trap can be very damaging […]
How do I reconfirm my list?
A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]
