How do I edit the footer of my email?
Footer information is required in all emails sent through Robly. You can edit your company name, website, and physical address in the footer. You can also use and store different footers for different campaigns if you choose. Here’s how: In the campaign editor, under the Options menu, choose Edit Footer. This is what you’ll see: In […]
Am I billed for Unsubscribed contacts?
Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.
How can I target and/or remove unengaged contacts with RoblyENGAGE?
The best way to remove unengaged contacts is by using our RoblyENGAGE tool. This is best used after you’ve been sending in Robly for a few months. Why Should I Remove Unengaged Contacts? Sending to contacts (and/or stale email addresses) that don’t engage with your campaigns can negatively impact your sending reputation and cause your […]
Where can I find my billing history?
You will find your monthly or yearly statements under My Account > Settings > Subscription > Billing History:
Send an OpenGen Campaign – Video
What does deferred mean?
It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.” We continue to attempt to send messages […]
How do I change my notification settings – Video
How do I label/organize/filter my campaigns – Video
Working With Global Styles – Video
How do I re-add a Deleted contact?
Any contact with a status of “Deleted” can be re-added as Subscribed by you. You can do this by reimporting the contacts in bulk. There are two ways to do that. 1. CSV file. Simply reimport the email addresses using the Import a CSV File option under Audience > Contacts > Import. Click here for […]
