How do I remove the Robly logo?
IF you have a valid credit card on file, you may turn the (incredibly adorable) Robly logo off under My Account > Settings > Account Info:
My account is locked from too many incorrect login attempts. What do I do?
If you attempt to log into your account with the incorrect password more than 5 times, the system will automatically lock you out as a safety precaution. We will send an email directly to your login email address with a link to unlock your account: By clicking on the link in that email, you can […]
Where is the Undo button?
If you’re working on an email and want to undo something, click the icons on the bottom left hand side of your screen. The clock icon will load a list of your last actions. You can click on any action to go back to that particular step. You can also click to redo an action […]
How do I save a template to the gallery and tag it – Video
If you are using our original editor, unfortunately this feature is not available. It’s free to upgrade to the new editor though, just email us at support[at]robly.com!
How do I manually share my campaign on social media – Video
How do I adjust my SPF record?
What is an SPF record? Per Google’s definition, an SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses from your domain. Basically, when you use […]
How do I edit link color?
To edit or update the link color for your campaign globally, click on the Settings section on the right-hand link, then click into the box for Link Color. To change the link color just within a specific module, click into that module and go to Link Color in the Content menu: If you are using […]
Where can I find the URL of my email campaign?
You can find your campaign’s unique URL by clicking VIEW under the Campaign’s name in the Campaign section:
How do I delete, duplicate, or move a module or element from my campaign?
DELETE: To delete a module from your campaign, click the trash can icon that shows up at the bottom of any module when you click on it: To delete an entire section, you must click on the background/border outside of that section. You can tell the difference based on where the blue outline is: DUPLICATE: To […]
How do I add a button to my email campaign?
To add a button into your campaign, drag a Button module over from the Content Modules menu on the right-hand side: Click into the button directly to edit the text that appears inside of it. To add a link and edit other properties of the button, use the Content Properties on the right-hand side: ACTION: Use […]
