How Do I Write A Good Permission Reminder?
What is a Permission Reminder? A permission reminder explains to your subscriber how exactly they signed up for your list. It’s of critical importance to have a good permission reminder because people get a lot of email and often times forget things. Should they forget about how they ended up on your mailing list, chances […]
How Can I Make Sure My List Is Legit?
Every once in a while we need to get more information from you about your list and/or require action before you can send to it. Why? Delivery is the cornerstone of our email business. A few bad lists can destroy delivery for everybody else who uses the Robly system. The ecosystem of our email marketing […]
What Makes a Good or Bad Email List?
Here’s a quick refresher on what we consider a good and bad email list. This information has been compiled from both our experience and user questions. Feel free to use this post as a guideline, but we recommend you read our Terms of Service for more comprehensive details. What Makes a Good List? A good […]
What’s the Difference Between a Hard Bounce and a Soft Bounce?
Bounces When you send campaigns through Robly, there are four types of bounces that can happen when you send an email: Hard Bounces: When an email is rejected by a server because the email does not exist there. These emails are removed and sent to your Unsubscribed list. Drop: Processed as a hard bounce; when an […]
What is SPAM?
This Post Will Teach You About: What Spam Is Spam Complaints Feedback Loops The Top Causes of Spam Complaints Email Design Choices to Avoid What Is SPAM? We’ve all been victims of unwanted emails in the form of SPAM. Countless offers for free Viagra, get rich quick schemes, and dating website offers litter our email […]
Anti-SPAM Policy
Overview Robly and its partners only support permission based and lawful email/mobile marketing practices that comply with CASL, CAN-SPAM and TCPA. Closed-Loop Authentication List Building Robly products allow users to place an opt in form on their website. This form collects and stores email addresses of permission-based recipients. All Robly products have an option to […]
How Do I Import Contacts to Robly?
Importing your list of contacts is easy! **FIRST AND FOREMOST, NEVER, EVER UPLOAD A RENTED OR PURCHASED LIST INTO ROBLY. WE CAN AND WILL FIND OUT IF YOU HAVE, AND WE WILL SHUT YOUR ACCOUNT DOWN IMMEDIATELY. FOR MORE ON SPAM, CLICK HERE. ** Import Contacts 1. Go to Audience > Manage Contacts. Select from Add a […]
How Do I Edit My Account Information?
You can find your Account Dashboard by clicking My Account from the left-hand navigation. From here you can: Add/Edit Billing details View Billing Statements View Subscription Details Change password (under Manage Users) Add additional users Add/verify additional email addresses Upload a company logo Edit Account Name/Contact info Set Time Zone Manage Social Media Links Install a […]
How Do I Use Sign Up Tools to Customize My Signup Form?
What are Merge Tags and How Do I Use Them?
What is a Merge Tag? Merge Tags (also known as Personalization Fields or Data Tags) allow you to customize your email campaigns to keep your customers more engaged. These tags are automatically created when you add fields to the Personalization tags page, or to your Sign Up Form. Adding a Merge tag into a Robly […]
