I never received my activation email. What’s wrong?
It’s probably one of a few things: The email is still in transit. Depending on internet traffic and how busy your ISP is, emails can take a couple of hours to arrive. The email is getting trapped by an overly aggressive SPAM filter. Check your junk or SPAM folder to see if the activation mail ended […]
How do I verify a new email address?
**If you do not have a Robly account and received a verification email, you MUST forward the verification code to whoever is trying to verify your email address so that they can manually add your verification code into their account.** What verified email addresses are for Verifying an email address allows you to a couple […]
Can I change the email address of a contact on my list?
Yes. First find the contact by using the search field: Once you find the contact, click the Name or Email address to load the contact’s profile. Then, click on the smaller version of the email address that you see. Type in the new email address, then click Save:
Does Robly have text-to-join or QR codes?
No, we do not currently offer text-to-join or QR codes. If you would like to see these features added to Robly, please email support and tell us.
Can I auto-push campaigns to my Facebook, Twitter, and LinkedIn accounts?
Yes. You can connect your Robly account to your personal and business Facebook pages. However, you must connect via your personal page in order to also connect it to your business page(s). You can do this at the bottom of the campaign builder in Sending Options > Choose Sending Options > Social Sharing. Facebook Once you click Connect […]
Does Robly have a discount for non-profits?
Yes. Robly has a 15% discount off of monthly or yearly plans for non-profits. To see pricing, click here.
Can I edit a scheduled campaign?
Yes. You can edit a campaign that you have scheduled to send if it has not sent yet, but you CANNOT edit a campaign that is in the process of sending or has already sent. To do this, click EDIT under the name of the campaign under Campaigns.
Why does one of my images look broken in Gmail?
This is a really annoying side-effect of the change in image methodology that recently occurred at Gmail. Try refreshing your browser OR exiting the email back to your inbox and going back to view the email. This has fixed the problem every time we’ve come across it. If it didn’t fix your issue, chat us.
How do I Sign Up as a Robly Reseller?
It’s easy to get started with our Reseller program. 1) Email us at support@robly.com, chat us, or call us. 2) We’ll set up an account for you. 3) We’ll email you a referral link. 4) Start signing people up through your referral link and check your status under My Account > Referrals. It’s that easy. […]
Robly Reseller Terms of Service
Robly reserves the right to update and change the Reseller Terms of Service without notice in any way. Restrictions: Reseller program will be for MONTHLY SUBSCRIPTIONS ONLY. No pre-pay or charity discounts will apply. Payments will occur at the end of a month. If your referred customer cancels before the end of the month, you […]
