How do I add another user to my account?
To add an additional user with their own username and password, click on My Account > Users > Add User: Then type in the email address of the additional user you’d like to add and if they should be an Admin, Standard User, or Support Specialist. Admin: Can create and manage new users, has access […]
How do I label/organize/filter my campaigns?
To label, organize, and filter your campaigns, you will use these boxes in Email > Campaigns. To Create New Labels or Edit/Delete Existing Labels: To create a label for your campaign(s), click the Options dots > Modify Labels: Type the label name in the box you want to add (ex. Visitors), and then click Add (if […]
How do I change my notification settings?
Go to My Account > Notifications: You can select one or multiple email addresses to send notifications to. If you need to add an additional email address to send notifications to, you will have to first add and verify that email address. Once you’ve done that, you will see the new email as an option. […]
How do I import contacts from Mailchimp?
EASY. We make it smooth like butter! Just click on Audience > Manage Contacts > Import Contacts. Then, click on the Import from Mailchimp button to get started: From here, you’ll type in your Mailchimp login details into the popup window. Once you click Login and continue, the system will automatically import all your lists and contacts […]
How do I set up a Forward to a Friend button?
**If the screenshots you see here don’t match what’s on your screen scroll down for instructions in our original editor.** First, drag a button into your campaign: Then, click on the button and find Link Type on the right hand side: In the URL field, type ‑‑FORWARD_LINK‑‑ (but do NOT copy/paste from here, you must type using your own keyboard), then hit […]
How do I change my login or billing email address?
Change Login Email You can change your login email address to any added, Verified Email address under My Account > Users. Click Options > Edit Login Email to switch the email address used to log in: Change Billing Email To change your Billing email address to any added, Verified Email address, click on My Account > Notifications. Then, […]
Add a Sign Up Form to Your Website
To add a signup form to your website, you will need to generate HTML code in the Robly website to paste into your own website. First click Forms > Web Forms/Emails to customize your signup form. Click here to learn how to make sure your forms are GDPR compliant. Then, scroll down and click Share […]
Find the Link to Your Signup Form
The link to your signup form can be found by clicking Forms > Create Sign Up Form in the left-hand navigation. Click Select under Link to Your Sign-Up Form. Scroll to the bottom of the page. The link to your signup form is under Share the Form. Click the Get Link button to automatically copy the link to your […]
All About DMARC
What it is: All email domains have policies that determine if incoming messages should be accepted (delivered) or rejected (not delivered). DMARC (Domain-based Message Authentication, Reporting, and Conformance) is one of these policies. If an email’s authentication fails in certain cases, DMARC takes effect. What it does: Prevents phishing, spoofing, and delivery of fraudulent emails. There […]
How do I create a new exit intent popup?
This feature is available to all Pro and Ultimate subscribers. To upgrade to Pro, click on My Account > Upgrade Details. **Make sure you click Save Changes every time you make changes to your popup form!** Create a New Popup 1. To create a new exit intent popup form, click Forms > Popup Forms > […]
