How do I reconfirm my list?
A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]
All About Exit Intent Popups – Video
My campaign didn’t push to Facebook. What do I do?
If your campaign doesn’t push to Facebook (your post should show up on Facebook right after you hit the Send Now button on your campaign – so within 2 minutes), here’s what you should do: To share your campaign manually right away without going through an additional campaign send, click here. To reset your Facebook […]
All About A/B Testing – Video
Why am I not receiving test emails?
If you’re not receiving test emails, the first thing you should do is: Check your SPAM folder. In Gmail, also check your PROMOTIONS folder. Test emails can go missing for a few reasons: They’re in your SPAM folder because you’re using a new system or your email provider is interpreting something in your email as […]
All About Autoresponders – Video
Where can I find my API ID and Key?
Once you’ve added billing information into your Robly account, you will find your API information under My Account > Settings > API Details:
All About A/B Variant Testing
A/B testing (sometimes called split testing) is sending and comparing two versions of an email campaign to see which one performs better. You compare two email sends by creating two or more variants (let’s call them A and B) and then send each one to a sample portion of your list at the same time. The one […]
How do I merge fields in my contact list?
If you have two or more fields that you’d like to combine into one, you can do that under Contacts > Fields and Tags. Why Would I Do This? An example of why you would want to do this would be if you wind up with three different fields for City – let’s say you […]
How do I use global styles?
Global styles lets you save combinations of font and color styling and apply them to your campaigns. A saved combination of colors and fonts is called a Theme. Create a New Theme Click on the Styles tab in the drag and drop editor, and name your theme in the text box at the top, then click […]
