Add an Additional User – Video
My changes didn’t save, what happened?
There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]
How to handle spam trap email addresses
How to handle spam trap email addresses A spam trap is an email address traditionally used to expose illegitimate senders who add email addresses to their lists without permission. But they are also set up to identify email marketers with poor permission and list management practices. Sending to a spam trap can be very damaging […]
How do I reconfirm my list?
A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]
All About Exit Intent Popups – Video
My campaign didn’t push to Facebook. What do I do?
If your campaign doesn’t push to Facebook (your post should show up on Facebook right after you hit the Send Now button on your campaign – so within 2 minutes), here’s what you should do: To share your campaign manually right away without going through an additional campaign send, click here. To reset your Facebook […]
All About A/B Testing – Video
Why am I not receiving test emails?
If you’re not receiving test emails, the first thing you should do is: Check your SPAM folder. In Gmail, also check your PROMOTIONS folder. Test emails can go missing for a few reasons: They’re in your SPAM folder because you’re using a new system or your email provider is interpreting something in your email as […]
All About Autoresponders – Video
Where can I find my API ID and Key?
Once you’ve added billing information into your Robly account, you will find your API information under My Account > Settings > API Details:
