How do I add images and text to a campaign?
Okay, so you’ve chosen a template (or to build from scratch). Now what? In the design editor, you’ll see a Drag and Drop Module menu on the right. Under Content you’ll see Text and Image. Click and drag either the text or image module into the body of your campaign. You will see a blue bar […]
How do I generate custom reports?
To create a custom report, click on the Reports tab, then Export Options on the bottom right hand side: From here, you can export Summary Stats for a period of time or choose Campaign Events for specifics like Opens, Bounces, etc. The default start date is your very first send in Robly, but can […]
How do I change the color of text?
To change the color of text: The first step is to select the text module whose text you want to change by clicking on it. Once selected, the menu on the right will display content properties. The first thing in the content properties menu is Text color. You can click on the colored square and […]
How do I edit an image?
You can edit an image you upload directly in the drag and drop editor: To edit an image from inside the Campaign Builder: Click the image module to select it. To edit image size, use the section in the red square below. Toggle the Auto-width off to scale the image down yourself: To add effects […]
What do I do with the SMS/text verification code?
This feature is what will enable to you to send test emails in Robly. Click to Create a New Campaign under Campaigns, or click EDIT under an existing campaign you’ve already created. Click the Send Test Email button, which is under the Next Step button in our original editor and under Options in our new editor. This […]
Where can I see all recent opens or activity in one place?
You can see any/all recent campaign activity under Reports > Activity Stream. This is a real time list of ongoing activity in your account for all sent campaigns.
How do I edit the footer of my email?
Footer information is required in all emails sent through Robly. You can edit your company name, website, and physical address in the footer. You can also use and store different footers for different campaigns if you choose. Here’s how: In the campaign editor, under the Options menu, choose Edit Footer. This is what you’ll see: In […]
Am I billed for Unsubscribed contacts?
Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.
How can I target and/or remove unengaged contacts with RoblyENGAGE?
The best way to remove unengaged contacts is by using our RoblyENGAGE tool. This is best used after you’ve been sending in Robly for a few months. Why Should I Remove Unengaged Contacts? Sending to contacts (and/or stale email addresses) that don’t engage with your campaigns can negatively impact your sending reputation and cause your […]
Where can I find my billing history?
You will find your monthly or yearly statements under My Account > Settings > Subscription > Billing History:
