Does Robly have free stock images I can use?
Please note this option only exists in our newest editor. If you’re still using our original editor and would like to upgrade for free, email us at support[at]robly.com. To find free images, click any image in your campaign and click Change Image: Then, click on Search Free Photos: You can also find great free-to-use images on MorgueFile.
How is Robly different from MailChimp?
Here’s a breakdown! OpenGen Tool to Increase Open RateX FEATURES ROBLY MAILCHIMP Drag-and-Drop Editor X X Reporting Data X X Personalization & Segmenting Tools X X Live Chat Support X X 24/7 Phone Support X “You Do Nothing” Account Migration X Customer Review Management Tools X Professionally Designed, Mobile-Friendly Templates X X Social Sharing Tools […]
How do I move or remove the chat icon?
You can’t remove the chat icon, but if it’s in your way, you can simply drag it elsewhere on the screen!
Where do I enter or edit my credit card information?
If you do not see a “Buy Now” button on your email dashboard, click My Account > Settings > Subscription > Buy Now. To enter your credit card information, click Add Credit Card. If you want to edit existing credit card information, click Edit Credit Card. We use a service called Stripe for billing, which utilizes […]
How do I send to multiple lists?
Once you have created a new list and added contacts to that list, simply design your campaign and add your recipients. Go to Email > Campaigns and either Create a New Campaign or edit a draft verison. Next to Recipients, click Edit Recipients. If you only want the campaign to go out to specific lists, click List(s). Then, select which list(s) […]
How do I copy a campaign?
**YOU CANNOT DUPLICATE OPENGEN CAMPAIGNS. YOU MUST DUPLICATE THE ORIGINAL!** 1) Click Email > Campaigns in the left-hand navigation. 2) Click the three dots to the right of the campaign you want to copy. Click either Copy or Copy As. 3) If you click Copy, you will see a pop-up box. Name the campaign, and click Copy. 4) If you click Copy […]
How do I create a new list?
1. Click Audience > Lists in the left-hand navigation and then click Create New List. 2. Name the list, and choose whether or not you want it to appear on your sign-up form (toggle to Yes or No). Click Create. 3. You can also Create a New List during a contact import.
How do I rename of one of my lists?
1) Click Contacts > Lists. 2) Find Options under the list name you want to change, then click Rename.
Will Robly automatically clean bounces off my list?
If your list’s total bounce rate is under our thresholds for bounces, we will automatically clean hard bounces off your list. If your list exceeds our threshold for hard bounces, you will receive an email notification after importing your list that you will need to clean your list using Neverbounce prior to sending to that […]
How much does Robly cost?
Click here to see our pricing. Robly only accepts credit cards, and either bills monthly or yearly, depending on your subscription type. We give a 15% discount for paying a year up front, and a 15% discount for non-profits.
