How do I send to multiple lists?
Once you have created a new list and added contacts to that list, simply design your campaign and add your recipients. Go to Email > Campaigns and either Create a New Campaign or edit a draft verison. Next to Recipients, click Edit Recipients. If you only want the campaign to go out to specific lists, click List(s). Then, select which list(s) […]
How do I copy a campaign?
**YOU CANNOT DUPLICATE OPENGEN CAMPAIGNS. YOU MUST DUPLICATE THE ORIGINAL!** 1) Click Email > Campaigns in the left-hand navigation. 2) Click the three dots to the right of the campaign you want to copy. Click either Copy or Copy As. 3) If you click Copy, you will see a pop-up box. Name the campaign, and click Copy. 4) If you click Copy […]
How do I create a new list?
1. Click Audience > Lists in the left-hand navigation and then click Create New List. 2. Name the list, and choose whether or not you want it to appear on your sign-up form (toggle to Yes or No). Click Create. 3. You can also Create a New List during a contact import.
How do I rename of one of my lists?
1) Click Contacts > Lists. 2) Find Options under the list name you want to change, then click Rename.
Will Robly automatically clean bounces off my list?
If your list’s total bounce rate is under our thresholds for bounces, we will automatically clean hard bounces off your list. If your list exceeds our threshold for hard bounces, you will receive an email notification after importing your list that you will need to clean your list using Neverbounce prior to sending to that […]
How much does Robly cost?
Click here to see our pricing. Robly only accepts credit cards, and either bills monthly or yearly, depending on your subscription type. We give a 15% discount for paying a year up front, and a 15% discount for non-profits.
I never received my activation email. What’s wrong?
It’s probably one of a few things: The email is still in transit. Depending on internet traffic and how busy your ISP is, emails can take a couple of hours to arrive. The email is getting trapped by an overly aggressive SPAM filter. Check your junk or SPAM folder to see if the activation mail ended […]
How do I verify a new email address?
**If you do not have a Robly account and received a verification email, you MUST forward the verification code to whoever is trying to verify your email address so that they can manually add your verification code into their account.** What verified email addresses are for Verifying an email address allows you to a couple […]
Can I change the email address of a contact on my list?
Yes. First find the contact by using the search field: Once you find the contact, click the Name or Email address to load the contact’s profile. Then, click on the smaller version of the email address that you see. Type in the new email address, then click Save:
Does Robly have text-to-join or QR codes?
No, we do not currently offer text-to-join or QR codes. If you would like to see these features added to Robly, please email support and tell us.
