I had an import error. What do I do?
If you are importing a .CSV file, the first thing you should do is to make sure your list is formatted correctly. Make sure all your header rows are labeled. If you get an error similar to: Undefined method `match’ for 58103:Fixnum Illegal quoting in Line 1 Email was not mapped to column properly It’s […]
All About Lists
Here are a few links to some of our most popular questions about lists: How do I make a new list? How do I clear or delete a list? How do I edit, rearrange, or add a list to my signup form? How do I combine or merge lists? How do I send a campaign […]
How do I combine or merge lists?
From Contacts > Lists, find the list you want to Merge from and hover over Options. Then, click Merge List. Then, pick the list you want to Merge to and whether or not you want to Delete or Clear the original list name. If you don’t want to do either of those things, leave both boxes […]
How do I rearrange, edit, and/or add lists to my signup form?
Click on the CONTACTS tab. From here, you have 3 options: 1. You can re-arrange the order two ways: first, by using the Alpha Sort Option, second by using Move Up or Move Down: 2. You can change list names by choosing Options > Rename: 3. You can choose which lists appear on your Sign Up […]
How do I delete or clear a list?
Click Audience > Lists > View Lists from the left-hand navigation. Hover over Options for any list, and choose Clear or Delete. If you pick Clear You will be clearing contacts out of that list ONLY. Contacts in any other existing lists will stay there. This cannot be undone. If you pick Delete You have two options: 1. Delete List, […]
Will Robly add duplicate email addresses?
Nope! Our system will automatically ignore duplicate email addresses. If you add or import the same email address twice, we will only keep one instance of the email address in the system. However, if you’ve updated details about that contact (name, contact info, etc) and re-import it, that information will update without duplicating the email […]
Does Robly have free stock images I can use?
Please note this option only exists in our newest editor. If you’re still using our original editor and would like to upgrade for free, email us at support[at]robly.com. To find free images, click any image in your campaign and click Change Image: Then, click on Search Free Photos: You can also find great free-to-use images on MorgueFile.
How is Robly different from MailChimp?
Here’s a breakdown! OpenGen Tool to Increase Open RateX FEATURES ROBLY MAILCHIMP Drag-and-Drop Editor X X Reporting Data X X Personalization & Segmenting Tools X X Live Chat Support X X 24/7 Phone Support X “You Do Nothing” Account Migration X Customer Review Management Tools X Professionally Designed, Mobile-Friendly Templates X X Social Sharing Tools […]
How do I move or remove the chat icon?
You can’t remove the chat icon, but if it’s in your way, you can simply drag it elsewhere on the screen!
Where do I enter or edit my credit card information?
If you do not see a “Buy Now” button on your email dashboard, click My Account > Settings > Subscription > Buy Now. To enter your credit card information, click Add Credit Card. If you want to edit existing credit card information, click Edit Credit Card. We use a service called Stripe for billing, which utilizes […]
