Category: Miscellaneous

How do I label/organize/filter my campaigns – Video

Updated on: April 17, 2017

My changes didn’t save, what happened?

Updated on: March 15, 2017

There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]

How to handle spam trap email addresses

Updated on: March 13, 2017

How to handle spam trap email addresses A spam trap is an email address traditionally used to expose illegitimate senders who add email addresses to their lists without permission. But they are also set up to identify email marketers with poor permission and list management practices. Sending to a spam trap can be very damaging […]

My campaign didn’t push to Facebook. What do I do?

Updated on: February 15, 2017

If you campaign doesn’t push to Facebook (your post should show up on Facebook right after you hit the Send Now button on your campaign – so within 2 minutes), here’s what you should do: To share your campaign manually right away without going through an additional campaign send, click here. In order to reset […]

How do I add an opt out link at the top of my email?

Updated on: February 14, 2017

Robly automatically places an opt-out link in the footer of every email you send out – but oftentimes it’s a great idea to put one at the top, too – this can help prevent SPAM complaints because people may be more likely to opt out if they see that option immediately (ie before they get to […]

Why am I not receiving test emails?

Updated on: February 14, 2017

If you’re not receiving test emails, the first thing you should do is: Check your SPAM folder. In Gmail, also check your PROMOTIONS folder. Test emails can go missing for a few reasons: They’re in your SPAM folder because you’re using a new system or your email provider is interpreting something in your email as […]

Where can I find my API ID and Key?

Updated on: February 2, 2017

Once you’ve added billing information into your Robly account, you will find your API information under My Account > API Details:

How do I cancel or suspend my account?

Updated on: January 23, 2017

You can cancel or suspend your account under My Account > Subscription Details: Click Close Account, then choose between Suspend or Cancel: If you choose Suspend, you’ll see this popup – click Confirm or Nevermind: If you choose to Cancel, you’ll see this popup: Click Nevermind or Continue to follow through with your cancel.

All About A/B Variant Testing

Updated on: February 13, 2017

This feature is available to our Pro and Ultimate Users – click My Account > Upgrade Details for rates on upgrading to Pro if you’re on Standard and would like to use A/B Testing! A/B testing (sometimes called split testing) is sending and comparing two versions of an email campaign to see which one performs […]

How do I add another user to my account?

Updated on: October 4, 2016

To add an additional user with their own username and password, click on My Account > Manage Users: Click Add a New User, then type in the email address of the additional user you’d like to add and if they should be an admin or not*. Then click Create User: *An admin has access to […]

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