Category: Miscellaneous

RAP University – The Robly Product

Updated on: August 7, 2017

Welcome to RAP University! To find over 100 tutorial videos, categorized, related to Robly, click here. Getting Started Key Differences between Constant Contact and Robly (video, 20min) Our editor has been built from the ground up to be mobile-first. It’s different than Constant Contact’s, as we’ve intentionally limited some functionality. Examples in this video: Where’s the […]

How do I generate custom reports?

Updated on: July 12, 2017

To create a custom report, click on the Reports tab, then Export Options under the graph: From here, you can export Summary Stats for a period of time or choose Campaign Events for specifics like Opens, Bounces, etc. The default start date is your very first send in Robly, but can be adjusted as you […]

Where can I find my billing history?

Updated on: June 27, 2017

You will find your monthly or yearly statements under My Account > Billing Details > Billing History:  

How do I label/organize/filter my campaigns – Video

Updated on: April 17, 2017

My changes didn’t save, what happened?

Updated on: March 15, 2017

There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]

How to handle spam trap email addresses

Updated on: March 13, 2017

How to handle spam trap email addresses A spam trap is an email address traditionally used to expose illegitimate senders who add email addresses to their lists without permission. But they are also set up to identify email marketers with poor permission and list management practices. Sending to a spam trap can be very damaging […]

My campaign didn’t push to Facebook. What do I do?

Updated on: February 15, 2017

If you campaign doesn’t push to Facebook (your post should show up on Facebook right after you hit the Send Now button on your campaign – so within 2 minutes), here’s what you should do: To share your campaign manually right away without going through an additional campaign send, click here. In order to reset […]

Why am I not receiving test emails?

Updated on: February 14, 2017

If you’re not receiving test emails, the first thing you should do is: Check your SPAM folder. In Gmail, also check your PROMOTIONS folder. Test emails can go missing for a few reasons: They’re in your SPAM folder because you’re using a new system or your email provider is interpreting something in your email as […]

Where can I find my API ID and Key?

Updated on: February 2, 2017

Once you’ve added billing information into your Robly account, you will find your API information under My Account > API Details:

How do I cancel or suspend my account?

Updated on: January 23, 2017

You can cancel or suspend your account under My Account > Subscription Details: Click Close Account, then choose between Suspend or Cancel: If you choose Suspend, you’ll see this popup – click Confirm or Nevermind: If you choose to Cancel, you’ll see this popup: Click Nevermind or Continue to follow through with your cancel.

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