Category: Account Settings

How do I change my notification settings – Video

Updated on: April 21, 2017

How to Invite Your Friends to Robly – Video

Updated on: March 27, 2017

Add an Additional User – Video

Updated on: March 24, 2017

How do I cancel or suspend my account?

Updated on: January 23, 2017

You can cancel or suspend your account under My Account > Subscription Details: Click Close Account, then choose between Suspend or Cancel: If you choose Suspend, you’ll see this popup – click Confirm or Nevermind: If you choose to Cancel, you’ll see this popup: Click Nevermind or Continue to follow through with your cancel.

How Do I Change My Password?

Updated on: October 11, 2016

There are two ways to change your Robly password. Reset it from the Login page. If you’ve forgotten your password, go to https://app.robly.com/login and click on the Forgot Password link: From here you’ll be prompted to enter the Email address (Username) on your account: You will then receive an email from clientservices[at]robly.com with a link to […]

How do I change my notification settings?

Updated on: October 18, 2017

Go to My Account > Notifications: You can select one or multiple email addresses to send notifications to. If you need to add an additional email address to send notifications to, you will have to first add and verify that email address. Once you’ve done that, you will see the new email as an option. […]

How do I change my login or billing email address?

Updated on: April 25, 2017

Change Login Email You can change your login email address to any added, Verified Email address under My Account > Manage Users. Click Edit Login Email to switch the email address used to log in:   Change Billing Email To change your Billing email address to any added, verified email address, click on My Account […]

Where do I enter my credit card information?

Updated on: June 6, 2017

If you do not see a “Buy Now” button on your email dashboard, click My Account > Billing Details > Buy Now. We use a service called Stripe for billing, which utilizes two factor authentication to insure a 100% secure transaction. Click here for more information.  

How do I change the email address my campaign is sent from or replying to?

Updated on: February 14, 2017

The first step is to add and then verify any new, additional email address you want to use for sending. First, go to My Account, then click Add/Edit Email addresses:   Then, click on the Add a Verified Email Address button: Type in the email address you want to add and click Verify. This will send […]

How Do I Manage My Social Media Settings?

Updated on: February 24, 2015

From the Dashboard, to to My Account and click Edit Social Media Links:   Add and save links to your social media profiles. You can hide any profiles you don’t have or wish to display, and these profiles will be saved and automatically inserted into a campaign when you add a Social Icons Module into […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.