Category: Account Settings

How do I cancel or suspend my account?

Updated on: January 23, 2017

You can cancel or suspend your account under My Account > Subscription Details: Click Close Account, then choose between Suspend or Cancel: If you choose Suspend, you’ll see this popup – click Confirm or Nevermind: If you choose to Cancel, you’ll see this popup: Click Nevermind or Continue to follow through with your cancel.

How Do I Change My Password?

Updated on: October 11, 2016

There are two ways to change your Robly password. Reset it from the Login page. If you’ve forgotten your password, go to https://app.robly.com/login and click on the Forgot Password link: From here you’ll be prompted to enter the Email address (Username) on your account: You will then receive an email from clientservices[at]robly.com with a link to […]

How do I change my notification settings?

Updated on: September 13, 2016

Go to My Account > Notifications: All Notifications: You can turn all notifications on or off. Billing: You cannot turn billing notifications off, but you can choose which email address to send them to. At this time you can only have one billing email address on file. This includes emails related to invoices, refunds, failed […]

How do I change my login or billing email address?

Updated on: August 8, 2016

You can change your login or billing email address to any email address that has been added and verified under My Account > Add/Edit Email addresses. Then, go to My Account to change your Login and/or Billing email address:

Where do I enter my credit card information?

Updated on: February 24, 2015

If you do not see a “buy now” button on your email dashboard, click My Account and Buy Now. We use a service called Stripe for billing, which utilizes two factor authentication to insure a 100% secure transaction. Click here for more information.  

How do I change the email address my campaign is sent from or replying to?

Updated on: February 14, 2017

The first step is to add and then verify any new, additional email address you want to use for sending. First, go to My Account, then click Add/Edit Email addresses:   Then, click on the Add a Verified Email Address button: Type in the email address you want to add and click Verify. This will send […]

How Do I Manage My Social Media Settings?

Updated on: February 24, 2015

From the Dashboard, to to My Account and click Edit Social Media Links:   Add and save links to your social media profiles. You can hide any profiles you don’t have or wish to display, and these profiles will be saved and automatically inserted into a campaign when you add a Social Icons Module into […]

How Do I Edit My Account Information?

Updated on: October 11, 2016

You can find your Account Dashboard by clicking on the Account icon located on the main navigation bar. From here you can: Add/Edit Billing details View Billing Statements View Subscription Details Change password (under Manage Users) Add additional users Add/verify additional email addresses Upload a company logo Edit Account Name/Contact info Set Time Zone Manage […]

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