Category: FAQ

How to Create and Send Your First Campaign – Video

Updated on: March 20, 2015

How do I change or update my Subject Line?

Updated on: April 8, 2016

There are two places you can update your subject line. Edit Subject Line in the Drag & Drop Editor 1. Click Edit under any Draft campaign from the Campaigns tab. 2. Edit the subject line at the top: Edit Subject Line on Campaign Settings Page 1. Click Edit under any Draft campaign from the Campaigns […]

How to Invite Your Friends to Robly!

Updated on: February 25, 2015

Our Refer a Friend program is straightforward and simple. Here’s how it works: For each friend you refer to Robly, both you AND the referred friend will receive a $30 account credit once that person has been a paying Robly customer for 3 months. You also must be on a paid subscription (ie, not on […]

How do I resend a campaign?

Updated on: February 3, 2017

This feature only works for NEWLY added email addresses to the same list you sent your campaign to. It will NOT work if the email you want to send to was already included in the original send. Resending a campaign is easy! Here’s how. 1) Hover your cursor over Options under any campaign name* and […]

How do I unschedule a campaign?

Updated on: January 20, 2017

To unschedule a campaign, click SEND under the campaign name, which is a shortcut to the Test & Send page: Next, click Unschedule Campaign:  

Add a PDF to Your Campaign – Video

Updated on: February 22, 2017

How do I schedule an OpenGen campaign after I’ve already sent my campaign?

Updated on: April 8, 2016

If you missed clicking the OpenGen button for your campaign send, you can set it up after the fact – it’s just a little more work. 🙂 Step One Go to your campaign dashboard and find the campaign you want to use for OpenGen. Hover over Options under the campaign name, then click Duplicate. We […]

What is an updated record?

Updated on: February 25, 2015

An updated record is basically a contact that already exists in your Robly account. If it gets updated, that means that information surrounding the contact has been changed, added to, or modified in some way. For example, if you import the record: support[at]robly.com with no other information, the first time it’s added, it will be […]

What are OpenGen and IntelliSet?

Updated on: April 26, 2016

OpenGen and IntelliSet by Robly Where maximum engagement meets optimized deliverability. OpenGen is a proprietary sending technology developed by Robly. Tens of thousands of SMB’s have seen open rates, click-through rates, and consequently ROI rise upwards of 50% from pre-OpenGen levels. How does it work? OpenGen is a one-click automation feature that performs two actions: OpenGen sends your […]

Why is my first campaign taking so long to send?

Updated on: February 24, 2015

At Robly, we stage (or throttle) email campaigns. If we didn’t do this, ISP’s would get very mad at us and block all our IP’s. Why is my first email taking so long to send? To protect ourselves from SPAMMERS who could ruin the reputation of our IP’s for everyone else, if we’ve never sent […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.