Category: SPAM & Abuse

How do I reconfirm my list?

Updated on: April 27, 2017

A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]

How do I re-add someone who marked me as SPAM?

Updated on: January 5, 2017

You can’t re-add someone who has marked you as SPAM, but you CAN send them a link to your signup form so that they can re-opt in! You can only do this for any particular contact ONCE every 30 days. If they mark you as spam more than once in this period and want to […]

Does Robly automatically remove SPAM complaints?

Updated on: October 22, 2015

Yes! You don’t have to do a thing – we will automatically remove SPAM complaints, opt outs, and hard bounces from your list.

All About Abuse and SPAM Complaints

Updated on: February 25, 2015

There are several different reasons you can get SPAM or abuse complaints for your campaign. This article will go over some of those reasons as well as offer tips on things that you can do to avoid them in the future. It’s not unlikely that even the most legitimate email marketers will receive SPAM/abuse complaints […]

What types of lists does Robly allow?

Updated on: February 24, 2015

Robly is intended to be an opt-in email marketing service. We allow lists of opted-in subscribers (we will not require you to have them re-opt-in when you switch), and  actual customers from the last 12 months.  If you’re coming from Constant Contact, in most cases, your list will be fine. For examples of good and […]

Robly Email: How SPAM Filters Work

Updated on: February 24, 2015

Our goal at Robly is to get as many emails as possible to your subscribers inboxes. In many cases, SPAM filters stand in the way of that objective. We think that somewhere between 10 and 20 percent of all emails sent get lost before they reach their destination, mostly because of SPAM filters that are […]

How Do I Write A Good Permission Reminder?

Updated on: February 24, 2015

What is a Permission Reminder? A permission reminder explains to your subscriber how exactly they signed up for your list. It’s of critical importance to have a good permission reminder because people get a lot of email and often times forget things. Should they forget about how they ended up on your mailing list, chances […]

What Makes a Good or Bad Email List?

Updated on: February 24, 2015

Here’s a quick refresher on what we consider a good and bad email list. This information has been compiled from both our experience and user questions. Feel free to use this post as a guideline, but we recommend you read our Terms of Service for more comprehensive details. What Makes a Good List? A good […]

What is SPAM?

Updated on: February 24, 2015

This Post Will Teach You About: What Spam Is Spam Complaints Feedback Loops The Top Causes of Spam Complaints Email Design Choices to Avoid What Is SPAM? We’ve all been victims of unwanted emails in the form of SPAM. Countless offers for free Viagra, get rich quick schemes, and dating website offers litter our email […]

What is Robly’s Anti-SPAM Policy?

Updated on: February 24, 2015

We hate spammers. They jeopardize deliverability across our thousands of other customers. Robly is a permission-based, opt-in email marketing platform. That means you ABSOLUTELY CANNOT UPLOAD A PURCHASED OR RENTED LIST TO ROBLY. Never ever. If we find that you have uploaded a purchased or rented list to Robly (there are ways), your account will be immediately […]

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