Category: Reports

How do I generate custom reports?

Updated on: July 12, 2017

To create a custom report, click on the Reports tab, then Export Options under the graph: From here, you can export Summary Stats for a period of time or choose Campaign Events for specifics like Opens, Bounces, etc. The default start date is your very first send in Robly, but can be adjusted as you […]

Where can I see all recent opens or activity in one place?

Updated on: July 6, 2017

You can see any/all recent campaign activity under Reports > Activity Stream. This is a real time list of ongoing activity in your account for all sent campaigns.

Where can I see a specific contact’s activity?

Updated on: July 21, 2017

You can view the specific contact activity history for any given email address by searching for that email address or clicking on it from Reports, and looking on the right hand side, where you can scroll to see all activity for that person:     The Events on the right hand side are as follows: […]

What does deferred mean?

Updated on: June 13, 2017

It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.”  We continue to attempt to send messages […]

Does Robly automatically remove SPAM complaints?

Updated on: October 22, 2015

Yes! You don’t have to do a thing – we will automatically remove SPAM complaints, opt outs, and hard bounces from your list.

How to Enable and Use Robly AI

Updated on: April 8, 2016

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how Robly A.I. Works: Send campaigns […]

All About Reports – Video

Updated on: February 25, 2015

Will Robly automatically clean bounces off my list?

Updated on: February 24, 2015

Yes. Unlike Constant Contact, Robly automatically cleans hard bounces off your list. For more on hard bounces vs. soft bounces, click here.

What’s the difference between Open Rate and Total Opens?

Updated on: February 24, 2015

Open Rate represents each time a user opens an email the first time. Total Opens includes unique opens as well as any forwarded emails or emails opened multiple times by the same user.

All About Reports

Updated on: August 23, 2017

Click Reports to see real-time analytics of your campaign.   On the reports dashboard, you can see a graph with your historical campaigns. You can see the number of sends for each campaign, the open rate, and the click-through rate. You can drill down into the bottom table to find out the links that were […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.