Category: Reports

Does Robly automatically remove SPAM complaints?

Updated on: October 22, 2015

Yes! You don’t have to do a thing – we will automatically remove SPAM complaints, opt outs, and hard bounces from your list.

How to Enable and Use Robly AI

Updated on: April 8, 2016

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how Robly A.I. Works: Send campaigns […]

All About Reports – Video

Updated on: February 25, 2015

Will Robly automatically clean bounces off my list?

Updated on: February 24, 2015

Yes. Unlike Constant Contact, Robly automatically cleans hard bounces off your list. For more on hard bounces vs. soft bounces, click here.

What’s the difference between Open Rate and Total Opens?

Updated on: February 24, 2015

Open Rate represents each time a user opens an email the first time. Total Opens includes unique opens as well as any forwarded emails or emails opened multiple times by the same user.

What Can I See in Robly Reports?

Updated on: October 7, 2016

Click Reports to see real-time analytics of your campaign.   On the reports dashboard, you can see a graph with your historical campaigns. You can see the number of sends for each campaign, the open rate, and the click-through rate. You can drill down into the bottom table to find out the links that were […]

What’s the Difference Between a Hard Bounce and a Soft Bounce?

Updated on: February 23, 2017

Bounces When you send campaigns through Robly, there are four types of bounces that can happen when you send an email: Hard Bounces: When an email is rejected by a server because the email does not exist there. These emails are removed and sent to your Unsubscribed list. Drop: Processed as a hard bounce; when an […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.