Category: Campaign Building

How do I set the Inbox Preview Text?

Updated on: April 8, 2016

What is Preview Text? Preview text is the text that follows your subject line in someone’s inbox. It’s also known as snippet or pre-header text. In addition to your subject line, this text is extremely important because it gives you an additional chance to really grab someone’s attention. So, just like your subject line, you […]

How to Enable and Use Robly AI

Updated on: April 8, 2016

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how Robly A.I. Works: Send campaigns […]

Add Images Side by Side (Using Columns) – Video

Updated on: August 3, 2017

If you’re using our original editor, use this video:

Where is my template?

Updated on: November 10, 2015

If Robly has built a template for you, you will find it under Campaigns. It will almost always be called “Your Robly Template.” The original will be a permanent, non-editable copy. There will also be a Your Robly Template – Copy that you can edit (by clicking EDIT underneath) or make an additional copy by […]

How do I add a caption to an image?

Updated on: August 9, 2017

If you are using our newest editor, unfortunately this feature is not available. **Please note that captions only work for standalone images – not images inside text modules – at this time.** Click on the image. Use the Caption option at the top of the screen to insert a caption under your image:  

How do I add an Unsubscribe link to my campaign?

Updated on: March 10, 2016

Robly email footers automatically include a link to Unsubscribe as required by email marketing compliance laws. If you want to add the link at the top of your campaign or elsewhere in the body of the email, you can do so by following these instructions. In the campaign builder, type out the text you want […]

How do I make choosing a list a required field on my sign up form?

Updated on: July 8, 2015

You can choose to put any list on your signup form – you can also opt to make that selection a mandatory field. Here’s how: Add the list to your Signup Form as shown in the link above. Click on the SIGN UP TOOLS tab. Then, use your mouse/cursor to click into the Mailing Lists […]

All About Autoresponders

Updated on: November 30, 2016

What are Autoresponders? Autoresponders let you create and send campaigns to new subscribers automatically. You can create one or a series of welcome or promotional emails and control when the new subscriber receives them. For example, you could build a welcome email that is triggered to send to a new subscriber 1 hour after they […]

How do I change the Campaign Name?

Updated on: June 8, 2016

After clicking on Create a New Campaign, you will name your campaign on the following screen: If you need to change the name or skipped this step the first time around, you can change the name by clicking Options under the campaign name, then Rename: You can also change the campaign name on the Configure […]

How do I find or export a campaign’s HTML?

Updated on: April 8, 2015

The easiest way to find your campaign’s HTML is to open the Archive link for the campaign, which you can find by clicking VIEW under the campaign name: Then, using your internet browser, find the option to View Source. Each browser varies as to where they put it, but here are a couple of examples […]


You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.