Category: Campaign Building

How do I copy a template I have already sent?

Updated on: December 19, 2016

**YOU CANNOT DUPLICATE OPENGEN CAMPAIGNS. YOU MUST DUPLICATE THE ORIGINAL!** 1) Click the Campaigns tab. 2) Hover over Options under the campaign name, then choose Duplicate. 3) Name the Copy, then click the green Duplicate button. 4) Click Edit under the new campaign’s name to make changes to the copy.  

How Do I Add a Facebook Sign Up Widget?

Updated on: November 7, 2017

If for any reason you cannot find the app using search, just click this link: Log into your PERSONAL Facebook account. Search for “Robly Signup Widget” from your PERSONAL Facebook page in the search bar and click on the matching result. The reason you must use your personal account is because business pages are […]

How do I verify an email address to change the email address my campaign is sent from or replying to?

Updated on: October 30, 2017

**If you do not have a Robly account and received a verification email, you MUST forward the verification code to whoever is trying to verify your email address so that they can manually add your verification code into their account.** The first step is to add and then verify any new, additional email address you want […]

Can I auto-push campaigns to my Facebook and Twitter accounts?

Updated on: April 8, 2016

Yes. You can connect your Robly account to your personal and your business Facebook pages. You must connect it to your personal page in order to also connect it to your business page(s). You can set this up on the “Social” page of the campaign builder (it’s the 5th step of the campaign builder, after Settings). Twitter Once […]

Can I edit a scheduled campaign?

Updated on: June 21, 2017

Yes. You can edit a campaign that you have scheduled to send if it has not sent yet, but you CANNOT edit a campaign that is in the process of sending or has already sent. To do this, click EDIT under the name of the campaign under Campaigns.

How Do I Create a Table of Contents Using Anchor Links?

Updated on: September 8, 2017

**Please note anchor links only work in our original editor. If what you see these screen shots does not match what you see in your drag and drop screen, then you are NOT using the original editor** Please note that anchor links do not work in all email providers – as such, we generally recommend avoiding use […]

Can I import my own HTML?

Updated on: July 25, 2017

Yes! Click Create New Campaign under the Campaigns section of your account: Then choose the Already Have HTML option on the bottom of the “Choose Template Type” page if you’re using our original editor: If you’re using our newer editor, this is what you’ll see – you will choose the Import HTML option: On the next page, paste your […]

Why Is This Footer Required On All of My Campaigns?

Updated on: February 24, 2015

International SPAM laws require a physical contact address to be associated with any marketing email that is sent out. Robly also requires that you put an unsubscribe link in the email, which gives list subscribers an easy way to opt-out of your list if they choose. To eliminate any chance that an email is sent […]

Why Doesn’t My CSS Work in the Campaign I’m Sending?

Updated on: February 24, 2015

Make sure your CSS is inline rather than in HEAD or BODY tags. Browser-based email applications (Yahoo, AOL, Hotmail) strip CSS out of HEAD and BODY tags by default, so unlike web browsers, many email clients won’t properly render CSS inside HEAD and BODY tags. For extensive information about what works and doesn’t work for various […]

Why Aren’t My Subscribers Receiving My Campaign?

Updated on: December 2, 2015

Most of the time, subscribers aren’t receiving campaigns because they’re stuck in SPAM filters. Here are a couple of things you can ask your subscribers to do: Ask subscribers to add your reply-to email address to their contact list. If they’ve already added the reply-to email address to their contact list, ask them to check […]

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