Category: Campaign Settings

All About DMARC

Updated on: November 16, 2017

What it is: All email domains have policies that determine if incoming messages should be accepted (delivered) or rejected (not delivered). DMARC (Domain-based Message Authentication, Reporting, and Conformance) is one of these policies. If an email’s authentication fails in certain cases, DMARC takes effect. What it does: Prevents phishing, spoofing, and delivery of fraudulent emails. There […]

How do I set the Inbox Preview Text?

Updated on: April 8, 2016

What is Preview Text? Preview text is the text that follows your subject line in someone’s inbox. It’s also known as snippet or pre-header text. In addition to your subject line, this text is extremely important because it gives you an additional chance to really grab someone’s attention. So, just like your subject line, you […]

How to Enable and Use Robly AI

Updated on: April 8, 2016

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how Robly A.I. Works: Send campaigns […]

How do I change the Campaign Name?

Updated on: June 8, 2016

After clicking on Create a New Campaign, you will name your campaign on the following screen: If you need to change the name or skipped this step the first time around, you can change the name by clicking Options under the campaign name, then Rename: You can also change the campaign name on the Configure […]

How do I change or update my Subject Line?

Updated on: April 8, 2016

There are two places you can update your subject line. Edit Subject Line in the Drag & Drop Editor 1. Click Edit under any Draft campaign from the Campaigns tab. 2. Edit the subject line at the top: Edit Subject Line on Campaign Settings Page 1. Click Edit under any Draft campaign from the Campaigns […]

How Do I Add a Facebook Sign Up Widget?

Updated on: November 7, 2017

If for any reason you cannot find the app using search, just click this link: https://apps.facebook.com/roblyemailmarketing/ Log into your PERSONAL Facebook account. Search for “Robly Signup Widget” from your PERSONAL Facebook page in the search bar and click on the matching result. The reason you must use your personal account is because business pages are […]

How do I verify an email address to change the email address my campaign is sent from or replying to?

Updated on: October 30, 2017

**If you do not have a Robly account and received a verification email, you MUST forward the verification code to whoever is trying to verify your email address so that they can manually add your verification code into their account.** The first step is to add and then verify any new, additional email address you want […]

Can I auto-push campaigns to my Facebook and Twitter accounts?

Updated on: April 8, 2016

Yes. You can connect your Robly account to your personal and your business Facebook pages. You must connect it to your personal page in order to also connect it to your business page(s). You can set this up on the “Social” page of the campaign builder (it’s the 5th step of the campaign builder, after Settings). Twitter Once […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.