Category: Contacts

How do I re-add a Deleted contact?

Updated on: March 31, 2017

Any contact with a status of “Deleted” can be re-added as Subscribed by you. There are two ways to do this. One at a time. To re-add one or a few contacts who are deleted, start by clicking on the Contacts tab. Then, use the search bar to type in the email address (use Advanced Search […]

How do I reconfirm my list?

Updated on: April 27, 2017

A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]

How do I re-add someone who marked me as SPAM?

Updated on: January 5, 2017

You can’t re-add someone who has marked you as SPAM, but you CAN send them a link to your signup form so that they can re-opt in! You can only do this for any particular contact ONCE every 30 days. If they mark you as spam more than once in this period and want to […]

How do I merge fields in my contact list?

Updated on: December 2, 2016

If you have two or more fields that you’d like to combine into one, you can do that under Contacts > Details > Fields & Tags. Why Would I Do This? An example of why you would want to do this would be if you wind up with three different fields for City – let’s […]

How do I import contacts from Constant Contact or Mailchimp?

Updated on: September 12, 2016

EASY. We make it smooth like butter! Just click on the My Account tab in the upper right hand corner of your Robly account: Then, click on the Integrations tab to get started: Click on either the Import from Constant Contact or Import from Mailchimp button and away you go!

How do I add or remove existing contacts to a list?

Updated on: March 2, 2016

To add or remove existing contacts to one of your existing lists, or a new list, first look up the email addresses by searching or clicking into the list they’re already on. Add Contacts to a List Manually select each email address you want to add, then go to Bulk Actions > Add Selected to List: […]

How to Delete Contacts in Bulk – Video

Updated on: January 28, 2016

How do I add contacts to a list?

Updated on: October 22, 2015

Currently there are two ways to add contacts to a list in Robly. Import Contacts From Contacts > Add Contacts and any import option you choose, you have the option of choosing an existing list to add contacts to, or creating a new one: Search and Add To add a single contact to a list, […]

All About Autoresponders

Updated on: November 30, 2016

What are Autoresponders? Autoresponders let you create and send campaigns to new subscribers automatically. You can create one or a series of welcome or promotional emails and control when the new subscriber receives them. For example, you could build a welcome email that is triggered to send to a new subscriber 1 hour after they […]

What is the difference between a Deleted, Unsubscribed, or Do Not Email contact?

Updated on: April 20, 2016

There are two ways to remove a contact in Robly: Delete and Unsubscribe. Here’s the difference between the two: Delete In Robly a contact can have one of four statuses: Subscribed, Deleted, Unsubscribed, or Do Not Email. Deleting a contact means that you are marking the contact as unsubscribed so that they will not receive email […]


You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.