Category: Contacts

Am I billed for Unsubscribed contacts?

Updated on: June 29, 2017

Nope! You are not charged for unsubscribed contacts. We use the Entire Contact list to determine how many active contacts you are billed for. We bill you for active contacts stored or sent to, whichever is greater.

How can I remove unengaged contacts?

Updated on: June 29, 2017

The best way to remove unengaged contacts is by using Segmentation. Click on Contacts > Segmentation > Create a New Segment. Name and Save your segment. For example, if you want to remove anyone who has never opened, you could name it Never Opened. Choose Subscribers Match Any of the Segmentation Criteria. Scroll to your […]

Where can I see a specific contact’s activity?

Updated on: July 21, 2017

You can view the specific contact activity history for any given email address by searching for that email address or clicking on it from Reports, and looking on the right hand side, where you can scroll to see all activity for that person:     The Events on the right hand side are as follows: […]

How do I re-add a Deleted contact?

Updated on: July 21, 2017

Any contact with a status of “Deleted” can be re-added as Subscribed by you. There are two ways to do this. One at a time. To re-add one or a few contacts who are deleted, start by clicking on the Contacts tab. Then, use the search bar to type in the email address (use Advanced Search […]

How do I reconfirm my list?

Updated on: April 27, 2017

A list that is older than 12 months may contain a lot of stale (ie, old, invalid) email addresses, which can lead to a high bounce rate and/or spam rate. Both of those things can have a negative impact on your sending reputation. As such, you may need to reconfirm your list using an email program […]

How do I re-add someone who marked me as SPAM?

Updated on: July 21, 2017

You can’t re-add someone who has marked you as SPAM, but you CAN send them a link to your signup form so that they can re-opt in! You can only do this for any particular contact ONCE every 30 days. If they mark you as spam more than once in this period and want to […]

How do I merge fields in my contact list?

Updated on: December 2, 2016

If you have two or more fields that you’d like to combine into one, you can do that under Contacts > Details > Fields & Tags. Why Would I Do This? An example of why you would want to do this would be if you wind up with three different fields for City – let’s […]

How do I import contacts from Constant Contact or Mailchimp?

Updated on: September 12, 2016

EASY. We make it smooth like butter! Just click on the My Account tab in the upper right hand corner of your Robly account: Then, click on the Integrations tab to get started: Click on either the Import from Constant Contact or Import from Mailchimp button and away you go!

How do I add or remove existing contacts to a list?

Updated on: March 2, 2016

To add or remove existing contacts to one of your existing lists, or a new list, first look up the email addresses by searching or clicking into the list they’re already on. Add Contacts to a List Manually select each email address you want to add, then go to Bulk Actions > Add Selected to List: […]

How to Delete Contacts in Bulk – Video

Updated on: January 28, 2016

12345...

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.