Category: Troubleshooting

My account is locked from too many incorrect login attempts. What do I do?

Updated on: November 2, 2017

If you attempt to log into your account with the incorrect password more than 5 times, the system will automatically lock you out as a safety precaution. We will send an email directly to your login email address with a link to unlock your account: By clicking on the link in that email, you can […]

Where is the Undo button?

Updated on: November 1, 2017

If you’re working on an email and want to undo something, you can click on the time stamp at the top of the campaign builder. If you don’t see the time stamp, make your browser window wider: From here, you can choose to revert to a version from 1, 2, 3, 5, 10, 15, 30, […]

How do I adjust my SPF record?

Updated on: August 8, 2017

What is an SPF record? Per Google’s definition, An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain. The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain. Basically when you use your domain’s email […]

My changes didn’t save, what happened?

Updated on: November 1, 2017

There are a few reasons your changes may not have saved. Unfortunately we do not have any way to recover lost changes. Is the campaign open in more than one place? If you have your campaign open in more than one browser, tab, window, or computer, your changes may disappear. That is because there are […]

How to handle spam trap email addresses

Updated on: November 1, 2017

How to handle spam trap email addresses A spam trap is an email address traditionally used to expose illegitimate senders who add email addresses to their lists without permission. But they are also set up to identify email marketers with poor permission and list management practices. Sending to a spam trap can be very damaging […]

My campaign didn’t push to Facebook. What do I do?

Updated on: November 2, 2017

If you campaign doesn’t push to Facebook (your post should show up on Facebook right after you hit the Send Now button on your campaign – so within 2 minutes), here’s what you should do: To share your campaign manually right away without going through an additional campaign send, click here. In order to reset […]

Why am I not receiving test emails?

Updated on: November 2, 2017

If you’re not receiving test emails, the first thing you should do is: Check your SPAM folder. In Gmail, also check your PROMOTIONS folder. Test emails can go missing for a few reasons: They’re in your SPAM folder because you’re using a new system or your email provider is interpreting something in your email as […]

How Does Google Analytics Tracking Work?

Updated on: November 2, 2017

What is Google Analytics Tracking? Google Analytics Tracking is a way to track clicks and page views to your site and associate them to a Robly campaign using your own Google Analytics account. While Google Analytics tracks all incoming sources of web traffic (search engine, pay-per-click, Twitter, etc.), this feature lets you track page views and […]

Why can’t I delete a module?

Updated on: December 15, 2015

If you’re having trouble deleting modules, it’s most likely because you’re using Chrome and have chosen to block pop-ups. When you delete a module, we load a pop-up that asks you if you’re sure you want to delete, so as to prevent potential boo-boos, aka, unwanted deletions. Clear your Chrome cache and restart your browser […]

Trouble Logging In – Video

Updated on: March 13, 2017

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