Category: Account Settings

How do I remove the Robly logo?

Updated on: November 3, 2017

IF you have a valid credit card on file, you may turn the (incredibly adorable) Robly logo off under My Account:

Where can I find my billing history?

Updated on: November 1, 2017

You will find your monthly or yearly statements under My Account > Billing Details > Billing History:  

How do I change my notification settings – Video

Updated on: April 21, 2017

How to Invite Your Friends to Robly – Video

Updated on: March 27, 2017

Add an Additional User – Video

Updated on: March 24, 2017

Where can I find my API ID and Key?

Updated on: November 2, 2017

Once you’ve added billing information into your Robly account, you will find your API information under My Account > API Details:

How do I cancel or suspend my account?

Updated on: November 2, 2017

You can cancel or suspend your account under My Account > Subscription Details: Click Close Account, then choose between Suspend or Cancel: If you choose Suspend, you’ll see this popup – click Confirm or Nevermind: If you choose to Cancel, you’ll see this popup: Click Nevermind or Continue to follow through with your cancel.

How Do I Change My Password?

Updated on: October 11, 2016

There are two ways to change your Robly password. Reset it from the Login page. If you’ve forgotten your password, go to https://app.robly.com/login and click on the Forgot Password link: From here you’ll be prompted to enter the Email address (Username) on your account: You will then receive an email from clientservices[at]robly.com with a link to […]

How do I add another user to my account?

Updated on: November 2, 2017

To add an additional user with their own username and password, click on My Account > Manage Users: Click Add a New User, then type in the email address of the additional user you’d like to add and if they should be an admin or not*. Then click Create User: *An admin has access to […]

How do I change my notification settings?

Updated on: October 18, 2017

Go to My Account > Notifications: You can select one or multiple email addresses to send notifications to. If you need to add an additional email address to send notifications to, you will have to first add and verify that email address. Once you’ve done that, you will see the new email as an option. […]

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