Category: Reports

How do I generate custom reports?

Updated on: November 1, 2017

To create a custom report, click on the Reports tab, then Export Options under the graph: From here, you can export Summary Stats for a period of time or choose Campaign Events for specifics like Opens, Bounces, etc. The default start date is your very first send in Robly, but can be adjusted as you […]

Where can I see all recent opens or activity in one place?

Updated on: July 6, 2017

You can see any/all recent campaign activity under Reports > Activity Stream. This is a real time list of ongoing activity in your account for all sent campaigns.

Where can I see a specific contact’s activity?

Updated on: October 28, 2017

To see activity, go to the Contacts tab. Use the search field to find the contact, then click on the person’s name or email address to open their profile: From here, you will see all the Recent Activity on the right hand side of the screen:     The Events on the right hand side […]

What does deferred mean?

Updated on: June 13, 2017

It’s when a receiving server refuses a message, but with a specific explanation that tells our server it’s only a temporary refusal. They usually say things like “user is receiving mail at too great a rate right now, please try again later”, or “user’s mailbox is over quota.”  We continue to attempt to send messages […]

How do I edit a hard bounced email address?

Updated on: November 1, 2017

To update a hard bounced email address with one that has been corrected, click on the email address from your hard bounce list under Reports for that particular campaign, or search for the contact and the name or email result. Then, click Update Email at the top of the page: This will open a new […]

Does Robly automatically remove SPAM complaints?

Updated on: October 22, 2015

Yes! You don’t have to do a thing – we will automatically remove SPAM complaints, opt outs, and hard bounces from your list.

How to Enable and Use Robly AI

Updated on: April 8, 2016

At Robly, we have always thought that it would be amazing if you could send a campaign at the exact moment subscribers check their inbox. With Robly A.I., you can do just that. Rather than send your campaign out to your whole list all at once, it’s “Just-in-Time” Email Delivery. Here’s how Robly A.I. Works: Send campaigns […]

All About Reports – Video

Updated on: February 25, 2015

Will Robly automatically clean bounces off my list?

Updated on: October 25, 2017

Yes, Robly automatically cleans hard bounces off your list. For more on hard bounces vs. soft bounces, click here.

What’s the difference between Open Rate and Total Opens?

Updated on: February 24, 2015

Open Rate represents each time a user opens an email the first time. Total Opens includes unique opens as well as any forwarded emails or emails opened multiple times by the same user.

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