Category: Campaign Building

How do I resize an image?

Updated on: October 18, 2017

Resize an Image 1. Click on the image 2. Find the Auto-Width toggle on the right hand side and toggle it off:   3. Use the slider to change the image size: 4. Check the Full width on mobile option if you want the image to be responsive in a mobile device. Manually Edit Image […]

How do I add a First Name to My Campaign?

Updated on: August 9, 2017

Check out our post on Merge Tags! 🙂 The tag to use for First Name looks like this*: ‑‑FNAME‑‑ *Do NOT copy/paste the merge tag from this page – it will not work because the display characters are different and will not work in our editor! You can find a drop down menu of our most […]

How do I Embed or Add Video to My Email?

Updated on: September 8, 2017

Please note there are two sets of instructions here – one for our newest editor (first), one for our original editor (scroll down). It’s a three step process. Step 1: Screenshot the Video You Want to Embed   Step 2: Upload and Insert the Image into Your Campaign Step 3: Click the Image, Add a […]

How do I save a template to the gallery and tag it?

Updated on: August 4, 2017

**If you are using our original editor, unfortunately this feature is not available. It’s free to upgrade to the new editor though, just email us at support[at]robly.com!** If you’ve built a campaign that you’d like to re-use as a template, simply go to Options > Save to Template Gallery: From here, you can name it […]

How do I create a campaign?

Updated on: August 9, 2017

Creating a campaign is easy with Robly’s campaign builder. You have the flexibility to select what type of campaign you want to send out, choose who you ‘re going to send it to, pick either a pre-designed template, an empty layout, or upload your own template to edit content in our one-of-a-kind Drag-and-Drop Editor. All our […]

How do I add alt text to images?

Updated on: August 9, 2017

Alt text provides a text alternative to your image if for some reason your image does not display (due to a slow connection or other error) or the subscriber is visually impaired and using a screen reader. Think of it as a descriptive caption that would allow someone to get a clear idea of what the […]

How do I add an image as a background?

Updated on: August 9, 2017

If you are using our original editor, unfortunately this feature is not available. It’s free to upgrade to the new editor though, just email us at support[at]robly.com!   You can add images as a background to each structure module in your campaign. In the campaign editor, click on the structure module into which you’d like […]

Can I upload my own font?

Updated on: August 9, 2017

No, unfortunately you cannot upload your own font to use in a campaign. The reason this isn’t an option is that not all fonts are rendered universally. So, for example, if you upload your favorite font for your newsletter, but none of your recipients actually have that font installed on their own computers, then they will […]

How do I send a test email?

Updated on: August 9, 2017

There are 2 ways to send a test email in Robly. 1. The first way is to click the Send Test button in the Drag and Drop editor, which is under Options. This option is great if you want to send a test email to yourself and/or several colleagues – you can include a customizable message and you can enter […]

How do I change padding?

Updated on: August 9, 2017

You can change padding for any content module to either add or reduce additional space around them. Here’s how. First, click on/in the module whose padding you want to change. Then, find the SPACING section under Content on the right hand side. The default is set to change the padding on All Sides, which will adjust the […]

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.