All About Autoresponders

Updated on: October 28, 2017 Category: Contacts, Features, Sending

What are Autoresponders?

Autoresponders let you create and send campaigns to new subscribers automatically. You can create one or a series of welcome or promotional emails and control when the new subscriber receives them. For example, you could build a welcome email that is triggered to send to a new subscriber 1 hour after they sign up. Autoresponders will work for both new contacts that you import, adding a single subscriber, or any new contacts who sign up via your sign up form.

How do I set up an Autoresponder?

1. It’s easy! Just click on the CampaignsAutoresponders in your Robly account and then click Create New Autoresponder.

Create a New Autoresponder

 

2. You will now go through the regular campaign build process for your Autoresponder campaign.

3. Now you are going to set your Autoresponder trigger. Choose the amount of time after signup that you want the recipients to get the email as well as the list, if any, the Autoresponder goes to:

Autoresponder Trigger

4. Configure your Settings (Autoresponder Name, Subject Line, Inbox Preview Text, etc) as usual:

Autoresponder Settings

 

5. On the next page, click Enable Autoresponder:

Test and Automate

6. Your scheduled Autoresponders will display under the Autoresponders tab. From there, you can toggle any Autoresponder ON or OFF. You can also View, Edit the design or settings, and Delete:

Autoresponder Options

 

How do I use an existing campaign as an Autoresponder?

So easy! Just find the campaign you want to use under the Campaigns tab. Then, hover over Options > Create Autoresponder:

Existing Campaign

This will create a new Autoresponder under your Autoresponder tab that you can now edit and set up.

How do I connect my Popup Form to my Autoresponder?

Go to Signup Tools > Popup Forms. Then, click Edit Popup:

edit-popup

Go to Advanced Settings, choose the same list that your Autoresponder is set to, then click Apply Relevant Autoresponders:

listapply

Don’t forget to click Save Changes!

save-as

Importing Contacts and Enabling Autoresponders

You can choose whether or not to enable your existing Autoresponders during a contact import for both Add a Single Subscriber and a bulk import.

For Adding a Single Subscriber:

Enable Autoresponders for Single Subscribers

For Importing Multiple Contacts or Bulk Import:

Enable Autoresponders During Contact Import

Reporting

Your reporting stats work the same as a regular campaign. You will see the stats for any given Autoresponder in the columns to the right of the Autoresponder name. Click into any section by clicking on the different color numbers to see more detailed information.

 

Autoresponder Stats

How Do I Stop or Turn Off an Autoresponder?

Turn any Autoresponder off or on using the toggle buttons seen above in the Status column.

A few things to note:

  • If you turn an autoresponder off, change the time, then turn it on: all new autoresponder “events,” or sends, will be for the new time. Any contact that was imported/added/signed up prior to this action would be set for the old time.
  • If you turn an autoresponder off, edit your template, and turn it on: same as above.

You can also contact us here

  • Live Chat Support

    Live chat is open
    between 9am-7pm EST.

  • Email Support

    During business hours,
    we usually answer emails within minutes.

  • FAQ's

    Check out our FAQ
    for our most common issues.